Privacy Policy

This Privacy Policy explains how Ergomind (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our website (ergomind.com), submit forms, book calls, or become a client.

We are committed to protecting your privacy and handling your information responsibly in compliance with applicable Canadian laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We collect only the information necessary to provide our services:

Contact Information: Name, work email address, company name, and any details you voluntarily provide through forms, Calendly bookings, or email correspondence.

Questionnaire Responses: Answers you submit via our onboarding questionnaire (used solely to tailor our services).

Usage Data: Automatically collected information about your visit (e.g., IP address, browser type, pages viewed) via analytics tools (Google Analytics).

Communication Data: Records of emails, calls, or messages exchanged with us.

We do not collect payment information directly.

2. How We Use Your Information

We use your information to:

Schedule and conduct discovery calls

Deliver thought-leadership services (strategy, content creation, posting)

Communicate updates, invoices, and performance reports

Improve our website and services

Comply with legal obligations

3. Sharing Your Information

We share information only when necessary:

Service Providers: With trusted third parties who assist us (e.g., Calendly for scheduling, Typeform for questionnaires, Sendible for posting). These providers are contractually required to protect your data.

Legal Requirements: If required by law or to protect our rights.

We do not sell or rent your personal information to third parties.

4. Data Security

We use industry-standard measures (SSL encryption, secure servers, access controls) to protect your information. While no system is 100% secure, we take reasonable steps to prevent unauthorized access.

5. Your Rights

Under PIPEDA, you have the right to:

Access, correct, or delete your personal information

Withdraw consent (where applicable)

File a complaint with the Office of the Privacy Commissioner of Canada

Contact us at hello@ergomind.com to exercise these rights.

6. Retention

We retain your information only as long as needed for business purposes or legal requirements. Client data is retained for the duration of our relationship plus 7 years for tax purposes.

7. Cookies & Analytics

We use Google Analytics to understand site usage. You can opt out via your browser settings or tools like Google Analytics Opt-out.

8. Changes to This Policy

We may update this policy occasionally. Changes will be posted here with the updated date.

9. Contact Us

For questions or requests:

mailto:hello@ergomind.com

Ergomind Inc.

Toronto, Ontario, Canada